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Insurance Claims

Insurance Claim Help

Filing an insurance claim can be confusing. The team at Elite Roofing & Solar is very familiar with the roofing insurance claim process, and we can help you better understand your paperwork and policy. While Elite Roofing & Solar is not a public insurance adjuster, we are able to discuss the scope of repairs on the insured’s behalf with your insurance adjuster. Below is an outline of how a typical insurance claim is filed.

Insurance Claim Process

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You’ll work with the same Project Manager and project team from start to finish. One point of contact throughout the entire process, making it clear who to call when you have questions. Find out why your next roof should be an Elite Roofing & Solar Roof by contacting us today for your free inspection and estimate.

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Roofing Insurance Claims Help Center

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Step 1: Inspection

If you are sure you have damage to your roof, contact your insurance company and get an insurance adjuster scheduled to come inspect your home.

If you are not sure your home has suffered damage, please contact Elite Roofing & Solar for a free roof inspection.

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Step 2: Filing an Insurance claim

After verifying that your home has significant enough storm related damage, our trained Elite Roofing & Solar project manager will help you file your insurance claim.

  • The claim filing process will take roughly 5-10 minutes to complete.
  • You will need the date and time in which the storm happened and your policy number.
  • All insurance providers have a claims hotline. You do not need to contact your agent if you do not wish to do so.
  • Once the claim is filed through your insurance providers’ claim department you will be issued a claim number.
    • The claim number will be a reference point for your entire claim process.
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Adjustment

Step 3: Adjustment

Once the claim has been filed, an insurance adjuster will be assigned to your claim

  • The adjuster is required to contact you within 48 hours to set up the adjustment at a time that is convenient for you. (The Insured)
  • Upon making your appointment, make sure to contact your Elite Roofing & Solar project manager with the date and time of the adjustment.
    • The insurance adjuster is a representative of the insurance company and will naturally tend to have the insurance companies’ best interest in mind. It is important to have your own representation present during the adjustment process. Elite Roofing & Solar’s trained project managers ensure the repairs identified by your insurer comply with plans, specifications, codes, laws, rules, regulations, and roofing industry standards for workmanlike construction and repair.
    • The adjuster and the project manager will inspect the entire perimeter of your property as well as inspect the roof and any interior damage.
      • This process takes an average of one hour to complete.
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Step 4: Paperwork (Scope of work)

Upon approval the adjuster will create a scope of work for Elite Roofing & Solar to use as the initial estimate to get the work started.

Ready to get started with Elite Roofing & Solar?

Start by giving Elite Roofing & Solar a call to meet with one of our qualified Project Managers and having your roof inspected. Call today to get started, or fill this quick form out!

**Please Note: ELITE ROOFING & SOLAR IS NOT A PUBLIC ADJUSTER AND DOES NOT ACT AS ONE WHEN WORKING ON OUR CLIENTS’ BEHALF.**

  • This paperwork usually arrives within 7-10 days. It is very important to get a copy of the paperwork to your project manager in order to get the roofing process started as quickly as possible.
  • As with any insurance claim there may be extra items that were missed or unforeseen at the time of the adjustment. Don’t worry, because our trained insurance supplement team will handle all supplements and negations on your behalf.
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Paperwork
Payments

Step 5: Payments and processing

  • Insurance companies typically release roof claim funds in two installments, but what you ultimately receive depends on whether you have an ACV or RCV policy.

    ACV Policy (Actual Cash Value):
    The first check you receive is the ACV amount (your roof’s value in its current, used condition). A second check is also issued, but because depreciation is not recoverable under ACV, the total payout still reflects only the depreciated value of your roof. This often means the insurance payout won’t cover the full cost of replacement, leaving you to cover the difference.
  • RCV Policy (Replacement Cost Value):
    The first check is also the ACV amount. The second check covers recoverable depreciation and is released once Elite Roofing & Solar completes the work and submits the final invoice. Together, these two payments cover the full replacement cost of your roof (minus your deductible).

Sometimes insurers also issue supplemental payments if extra work or materials are required.

Elite Roofing & Solar does not require any payment until your roofing materials are delivered.

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The Cherries On Top​

Let’s talk about all those value added things that we provide to will make your new-roof experience that much better.

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Insurance Claims

Navigating the insurance claim process can be a challenge. Not to worry. We’ve helped hundreds of property owners, just like you, weather the storm more times than we can count. Let us help you each step of the way!

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Finance Your Roof

Working with the industry’s leading lenders, we offer competitive financing options designed to help you replace your roof today and pay it off over time. Don’t risk further damage to your property, Apply today!

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Referral Rewards

We have developed an Elite Roofing & Solar Referral Reward program to give back to our customers who refer us to their friends and family. It’s our way of thanking you for passing us along to the people you know who are in need of our services.

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Still Not Convinced?

Let us know what we can do to win your business, and we’ll be sure to exceed your expectations.

Star Rating
Our salesman Doug was wonderful. He was kind, knowledgeable, and always available for any questions or concerns I had. The workers arrived on time, and all work would have been done in one day except for the county inspector showing up too early for the mid way inspection. This delayed finishing the project a day. The clean up was very professional and the roof looked beautiful. I would highly recommend Elite Roofing for any new roof or roof repair that you may need. Hopefully you will get Doug as your salesman. He is the best.
Diane Daugherty
Diane Daugherty
3 months ago
Elite Roofing and Solar did an amazing job replacing my roof. Cody and the team were quick, professional, and had excellent customer service throughout the process. Everything went smoothly and the roof looks great. Highly recommend!
Tom Quinn
Tom Quinn
a week ago
Excellent communication, excellent work. Doug Swanson is truly excellent. His team completed the roof on time in one day. Worked with our insurance company seamlessly as well. Easiest contractor experience I have ever had, highly, highly recommend.
Johanne Python
Johanne Python
2 weeks ago
Doug and the entire team were fantastic to work with. I got a fantastic new roof on three buildings and they worked with me to make sure everything was exactly what I wanted. My insurance company was a bit difficult to work with and their back end team handled it no problem. I highly recommend Doug and the team at Elite!
Justin Daniels
Justin Daniels
3 weeks ago
Our Salesman Bryce was great. He is detailed, responsive and helpful. As a former insurance agent he understands the process from start to finish. Bobby, the project manager, was very hands on and communicative as well. Both met with us and assisted with the HOA requirements as well. They set up and ensured permits and inspections were handled. Project was completed in 1 day. Bryce, Bobby, and the installers all walked the yard to ensure all nails and other scrap was picked up and removed. This was important to a parent of 2 small children who play in the yard and could step on something. I would definitely use them again.
Joe Roemen
Joe Roemen
2 months ago
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