Whether you’re a current customer, or checking us out we hope you are finding everything you need on our website. Please explore these Elite Roofing FAQs to help you find answers to common questions we receive from our customers. Don’t see an answer you’re looking for?
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Whether you’re a loyal customer or simply browsing, we’re committed to ensuring your experience on our website is nothing short of exceptional. Delve into our FAQs to effortlessly uncover the answers you’re looking for as you plan for your next roof repair or replacement. Did we miss something? Please let us know! We are constantly striving to improve the customer experience, from your first visit to our site to the final inspection of your finished project.
We do in fact offer a variety of financing options. Please speak with your project Manager if you have questions or would like to learn more. While you’re at it, be sure and check out our financing page for more details.
Homeowners have three choices when paying a deductible:
Check your email for your invoice and payment instructions or email our accounting team at [email protected].
In order to use WePay, to make an online payment, homeowners need to verify their bank account. To do this, WePay initiates two ‘microdeposits’ into the account you provided. These payments typically hit your account in 1-2 business days. Once the microdeposits have hit your account, you will need to sign into WePay and verify the exact amount of each deposit. Once complete, your account will be verified and you can initiate your online payment.
Yes, we do accept cash payments. Homeowners are not required to file an insurance claim to fund a roof replacement.
Having a homeowner present is ideal but not absolutely necessary. As long as we can access your roof on our own, there is no need for the property owner to be home. The attic space may need to be inspected to complete a repair or survey damage, but typically you do not need to be present for exterior shingle only inspections.
Once a referral is submitted through our website, you will receive an email notification, within 48 hours, confirmation that we have received your referral. As your referee moves through the roof replacement process, you will receive email updates. Finally, when it is time to redeem your reward, you will receive an email confirmation. You will then need to respond, at which time your reward will be mailed to the address that you provided on your referral form. Learn more about the Elite Roofing Referral Reward Program.
No, you are able to redeem your referral reward in any order. However, it is important to note that you can only redeem in one level, per calendar year, from your first redemption.